Technical support should speak your language. When your plumber client calls about inventory software, I don't lecture about databases—I talk flow rates and pressure points. When your pastor's worried about member data, we discuss shepherding the flock safely through digital pastures. Grandmas get patience and ACTUAL EXPLANATIONS, not tech-speak disguised as help. I bring 30 YEARS of translating geek to human—fixing your immediate crisis while building your long-term understanding. Whether it's 'why won't it print?' or 'can our database handle Christmas growth?'—you get ANSWERS THAT STICK, not bandaids that don't. Remote access for quick fixes, on-site when it matters, documentation you'll actually read. Twenty years in auto dealerships taught me how real businesses run—from service writers to parts departments, I've kept the data flowing and the customers happy. Always with the same principle: TEACH THE PERSON, FIX THE PROBLEM. Your business runs on technology, but technology should run on understanding. No scripts, no ticket numbers, no 'level one' nonsense—just straight talk from someone who's seen every way systems can fail and knows how to make yours succeed.